Frequently Asked Questions

Tikebit™ is a voucher available in retail stores around Spain that allows you to get different Blockchain products such as Bitcoin, Ethereum, Voxelus or Augur. Tikebit™ is easy, fast, secure, private, accessible and convenient. It doesn’t require any personal data nor banks. See how it works in detail.

We have a wide network with thousands of retail stores distributed across the globe. Whenever you want, you can check this map that deploys different filters to find the location and details of the nearest shop.

Go to the nearest retail store and purchase a tikebit for the desired value. Our map will indicate you which are the nearest outlets based on your current position.

We currently offer vouchers with values of €25, €50 and €100.

It’s important for us to maintain the quality of the retail stores network by updating it periodically. If Tikebit™ is not available in the store you found in this map, please contact us to allow us fix the problem.

No, Tikebit™ is a voucher that you can redeem for cryptocurrencies. You can get the wallet of each cryptocurrency on their respective official website.

You have access to thousands of retail stores and, although we do not decide on the opening hours, some of them can have special timetables or 24/7 service. You can expect them to be open during business hours. Contact your nearest retail store for more information.

Yes, keep your PIN code safe and never show it to anyone. If you lose your tikebit or someone else uses it, you won’t be able to recover your balance.

No, anyone can buy a tikebit.

No, you are not required to provide an identity evidence to buy a tikebit.

Tikebit™ can only be exchanged for Blockchain-based products. It is not a means of payment but a voucher. You have an online platforms list that allows you to redeem your tikebit for different products based on Blockchain. We work daily to expand our platforms network.

For your safety, we recommend you not to use your PIN code on any platform that does not appear in our online platforms list since it might be a malicious page.

Each tikebit has a 16-digit PIN code. Access to the desired platform and find the instructions to redeem your tikebit during the redemption or purchase process.

You’re not paying any fee for buying your tikebit. The exchange platform of your choice may apply a fee for redeeming your tikebit. The platform will inform you previously of such a commission.

Yes. It is possible to do multiple exchanges. You can redeem your tikebit totally or just a part of it in one or more platforms.

Yes. You can use it for 12 months after the purchasing date. After that time, your tikebit will expire.

When a tikebit expires, our system won’t recognize its PIN code as valid anymore. So you won’t be able to redeem it nor request a refund.

This could happen for several reasons, either technical or human. Consult the details of your tikebit and confirm that:

• It is still valid. Check your balance here.
• You have enough balance to make the transaction.
• You have typed correctly your 16-digit tikebit PIN code

If your problem persists after checking the foregoing, please contact us. Our support team will help you to solve the incident.

Usually, redeeming your tikebit will take effect immediately. But it can happen that the platform you’re using is experiencing some performance issues. Regardless of that fact, there is something you can do: check that your destination wallet is syncronized and that you’ve set properly your wallet address. If this doesn’t solve the problem, please proceed to contact the exchange platform you were operating with.

Your PIN code is printed on your tikebit according to the following pattern: "1234 1234 1234 1234". Never share your PIN code with anyone.

Being aware that your tikebit expires 12 months after the purchase, you can decide when you want to redeem it according to your needs. You don't need to redeem it immediately.

Yes. We have a section on our website where you can check instantly and for free all your tikebit details by entering the PIN code. Check your balance here. Do not trust other services that offer you to know your tikebit’s balance. Use only our official page.

You must check your favourite platform conditions. They might require you to provide a proof of identity before proceeding with the operation.

You must check your favourite platform conditions. They might require you to provide a proof of identity before proceeding with the operation.

Yes. If your tikebit has never been used and has not expired, you can opt for a refund.

In order to do so, you have to fill this form. Refund process is not immediate. It can take up to 15 days for our team to process the provided information and place the bank wire order.

All tikebit refunds are charged with €7 for management and bank wire fees. This amount of money will be charged once per each tikebit you want to refund. The fee amount will be deducted from the refunding import. The rest of the amount will be transferred to the bank account provided.